The physician has asked that Wilma, a 55‑year‑old woman with type 2 diabetes, be checked for microalbuminuria. You instruct her to collect the first urine of the morning and tell her she can bring it to your office or take it to a lab of her choice. Wilma chooses to take it to the lab at her local hospital. Later in the week, she calls you to report her dismay that the hospital will not give her the test results. What should you tell Wilma?