When one b2b sales rep for pgi was monitoring twitter​ tweets, he noticed that someone from a company tweeted about dissatisfaction with​ "web conferencing." the sales rep contacted the​ company's ceo and was able to quickly convince him of the merits of​ pgi's products, an example of​ ________?

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W0lf93
Marketing persuasion.This is when the business/customer of concern has been re-educated or convinced to believe against the allegation being made.